Privacy Policy

This Privacy Policy explains how Nyxel AI ("Nyxel," "we," "us") collects, uses, and protects information when you visit nyxelai.com, contact us, or use our services. By using our website or services, you agree to this Policy.

Information we collect

We collect information you provide directly, such as your name, business name, email, phone number, and details you submit through our intake form or during a call. When you become a client, we also process the customer contact lists and business details you provide so our AI can perform the service. We collect basic technical data (such as IP address and browser type) automatically when you visit the site.

How we use information

We use information to provide and operate our services (including placing and answering calls and booking appointments on your behalf), to communicate with you, to process payments, to improve our services, and to comply with legal obligations. Calls handled by our AI may be recorded for quality and record-keeping.

Sharing

We do not sell your personal information. We share information only with service providers that help us operate (for example, voice/telephony, email, hosting, and payment processors), and when required by law. These providers process data on our behalf under their own terms.

Customer lists you provide

If you provide us with a contact list, you are responsible for having the legal right and any required consent to contact those individuals. We use those contacts solely to deliver the service you purchased, honor opt-out requests, and call only within legal hours.

Data retention & security

We retain call logs and records as long as needed to provide the service and meet legal and business requirements, then delete or anonymize them. We use reasonable technical and organizational measures to protect information, though no system is perfectly secure.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. Individuals contacted by our AI may opt out at any time, and we will suppress their number from future calls.

Contact

Questions about this Policy? Email hello@nyxelai.com.