Service Agreement & Guarantee

This Service Agreement ("Agreement") governs the services you purchase from Nyxel AI ("Nyxel," "we," "us"). It controls if it conflicts with anything on our website. Purchasing a Nyxel service means you agree to it.

Pay-Per-Booking clients: your service is governed by the separate Pay-Per-Booking Service Agreement, which controls for that offer.

What we do

Nyxel operates AI voice "employees" that place and/or answer calls and text messages and book appointments on your behalf, on Nyxel-owned infrastructure. The AI contacts the people on the list you provide (Reactivation Sprint) and/or answers your inbound calls (AI Front Desk).

What counts as a "booked job"

A booked job is any past or prospective customer who, on a call or text initiated or handled by your Nyxel AI, agrees to and is scheduled for a specific appointment, service visit, quote, estimate, or consultation, and is passed to you with their name, contact number, and the agreed day/time. A booked job counts whether or not the customer ultimately shows up, buys, or the sale closes, we control the booking, not their follow-through.

The Reactivation Sprint guarantee

For the 14-Day Sprint ($399): if your Nyxel AI does not book at least 3 jobs within 14 days of your go-live date, you get a full refund of the Sprint fee. The 31-Day Sprint ($699) carries the same 3-booked-job floor within 31 days of go-live. "Go-live date" is the day your AI begins dialing your list.

The guarantee applies only when all of the following are true:

• You provided a usable list of your own past/prospective customers (valid US phone numbers you have a prior relationship with), delivered before go-live.
• You completed intake and responded to any setup questions within 48 hours so we could launch.
• You did not pause, stop, or restrict the campaign, or change the offer mid-Sprint.
• The numbers you provided are legally contactable (you confirm they are not on a list you're barred from contacting).

How to claim a refund

Email hello@nyxelai.com within 7 days after the Sprint period ends and we will verify the booked-job count from our own call records. Refunds are limited to one per client and cover the Sprint fee only, not any phone-number, add-on, or third-party costs. Refunds are issued to your original payment method.

What we do not guarantee

We guarantee booked appointments, not revenue, closed sales, customer show-up rates, or any specific business outcome. The AI Front Desk plan is a monthly service and carries no jobs-booked guarantee; it is billed monthly and you may cancel anytime, effective at the end of the current billing period.

Pricing

Founding-member pricing is limited and offered at our discretion for a limited number of early clients; it may end or change for new clients at any time. Your rate at signup holds for your plan as described at purchase.

Compliance

You confirm you have the right to contact the customers on any list you provide. Nyxel dials only within legal calling hours in each contact's local time. Either party may end service for unlawful use.

Questions about this Agreement? Email hello@nyxelai.com.